At Rodavela, we take pride in curating quality thrift pieces for style-savvy shoppers. Due to the nature of thrift items, all sales are final. However, we understand that issues may arise, and we’re here to help when they do.
1. Returns
We currently do not accept returns on items unless:
- You received the wrong item.
- The item delivered was significantly different from the description.
If either of these apply, please contact us within 48 hours of receiving your order.
2. How to Report an Issue
To request a resolution, please email us at support@rodavela.com with the following:
- Your order number
- A clear photo of the item received
- A brief explanation of the issue
Our team will review your request and get back to you within 2 business days.
3. Refunds (if applicable)
Once your claim is approved, we will:
- Issue a full refund to your original method of payment, or
- Offer store credit, depending on your preference.
Refunds are processed within 3-5 business days after approval. Please note that the timing of the refund reaching your account may vary depending on your bank or payment provider.
4. Non-Refundable Items
We do not offer refunds or exchanges for:
- Items that do not fit (please refer to item measurements before purchase)
- Minor wear and tear (as expected with pre-loved items)
- Change of mind or dislike of style/color
- Sale or clearance items
5. Exchanges
Due to the unique nature of each item, we do not offer exchanges. Each thrift piece is one-of-a-kind and cannot be replaced with another of the same.
6. Shipping Costs
If a return is approved, you may be responsible for return shipping unless the error was on our part (e.g., wrong item sent).
If you have questions or need assistance, don’t hesitate to reach out at support@rodavela.com or call +234 703 104 1602.
Thank you for supporting sustainable fashion with Rodavela!